Return policy

Enjoy quick and easy returns within 90 days of purchase. 

While we strive to ensure your complete satisfaction with your purchase, we understand that returns may be necessary in some cases.

We accept returns of full price items within 90 days of the delivery date for eligible items. To be eligible for a return, the item must be in its original condition, unused, and with all original tags and packaging.

All items must be returned in perfect new-like resalable condition, unused, and with the original package (including boxes and dust bags) with tags and protective film still attached on the hardware (metal hardware may not show any scratches). We are unable to offer an exchange or refund on items that are worn, damaged, not in their original packaging or missing any packaging. 

ZHENGDEJIN LIMITED reserves the right to refuse any return that does not meet our requirements. If your return is not accepted, it can be sent back to you at your own expense and no refund will be issued. 

Your refund will be credited to the same form of payment used to make the purchase. Returns postmarked outside of the 90 day policy are ineligible for a refund but can be processed for an online store credit. 

If you made a purchase through a partnered retail location, any return will need to made in accordance with the return/cancellation policy of the retailer and cannot be returned directly to us. 

Please note that the following items are non-refundable: 

- gift cards; 

- sale items;

- hand-painted items; 

- custom items; 

- Sample Sale items. 

$50 fee for returns

Our work bags are packaged in large boxes to protect the bags and make sure they maintain their shape and will not get damaged during the shipment. This unfortunately makes the shipping more expensive. Therefore the customer will be charged $ 50 for return fee. The amount will be deducted from your refund. Please note that duties and fees cannot be refunded.

Please allow up to 10 business days from the time your return was delivered to us to process your refund.

How do I initiate a return?

To initiate a return or to exchange your ZHENGDEJIN LIMITED bag, please write us an e-mail at ZHENGDEJINLIMITED@outlook.com, mentioning your Order # in the subject line and reason for return. We’ll respond promptly with next steps to manage your return and will provide a label to return your bag. 

Exchanges

If you would like to change the color, size or style you have ordered, please contact us at ZHENGDEJINLIMITED@outlook.com to start the exchange process. ZHENGDEJIN LIMITED can either arrange for a refund or voucher to allow you to place a new online order of the bag of your choice. Please note that the $50 return fee will be deducted from your refund.